Shipping policy
Kusi Runa Shipping Policy
At Kusi Runa, every order is created with care — inspired by indigenous art and made-to-order just for you. Because each piece is custom crafted, shipping times may feel a little different than what you’d expect from big-box stores. Here’s everything you need to know:
🚚 Processing & Fulfillment
- Each item is printed and made-to-order.
- Production time usually takes 2–5 business days before shipping.
- You’ll receive a shipping confirmation email with tracking as soon as your order is on its way.
🌍 Shipping Times
Estimated delivery times (after fulfillment):
- USA: 3–7 business days
- Canada: 5–10 business days
- Europe: 5–10 business days
- Rest of World: 10–20 business days
📦 Delivery times may vary depending on your location and local postal services.
💛 Shipping Costs
- Shipping is calculated at checkout based on your location and order size.
- From time to time, we offer free shipping promotions — keep an eye out for special vibes in your inbox or on our website!
🌈 Order Tracking
Once your order ships, you’ll get a tracking link by email. You can follow your package’s journey right to your door.
✨ Customs & Duties
For international orders, customs fees, duties, or taxes may apply. These are determined by your country’s regulations and are the responsibility of the customer.
🌱 Shipping Issues
If your order seems delayed or tracking hasn’t updated in a while, don’t worry — just reach out to us at sales@kusirunadesigns.com. We’ll help you track it down and keep you in the loop.
💛 Kusi Runa means “Happy People” in Quechua — and our mission is to spread joy and harmony with every delivery. Thank you for your patience as we create something unique just for you.