Refund policy


Kusi Runa Return & Exchange Policy

At Kusi Runa, every piece you order is created just for you — inspired by indigenous art and crafted to share good vibes and harmony with the world. Because of that, our returns work a little differently than big-box stores. Here’s how we keep things fair and friendly:

 

 

🌱 When We’ll Make It Right

If something goes wrong on our side, we’ve got you covered. We’ll happily replace or refund your order if:

  • Your item arrives damaged
  • There’s a printing error or defect
  • You received the wrong item

📸 Just send us a quick photo within 30 days of delivery, and we’ll make it right — no worries.

 

🌈 When Returns Aren’t Possible

Because every item is made-to-order, we’re not able to accept returns or exchanges if:

  • The wrong size, color, or style was ordered
  • You simply changed your mind after ordering

👉 That’s why we include detailed size charts with every product — so you can choose the fit that helps you feel your best.

 

✨ Our Good Vibes Promise

At Kusi Runa, we care more about people than policies. If you’re not feeling the happiness with your order, reach out to us at [your email]. While we can’t always take returns, we may:

  • Offer a discounted re-order in the right size
  • Share a store credit for something you’ll love in the future

We’ll always listen and do our best to keep the good vibes flowing.


📦 Return Address

Because our products are made through our print partners, please contact us before sending anything back. Unauthorized returns can’t be accepted.


🌍 How to Reach Us

  1. Email us at returns@kusirunadesigns.com within 30 days of delivery
  2. Include your order number and a photo of the issue
  3. We’ll guide you through the next steps — replacement, refund, or store credit


 

💛 Kusi Runa means “Happy People” in Quechua — and our mission is to spread joy, harmony, and respect through every design. We’ll always treat you with the same kindness and care we put into our art.